Silver Knot Studs

Shipping Policy

Thank you for visiting and shopping at Zzilya.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: Estimated delivery time 3-5 business days.

Expedited Shipping: Estimated delivery time 1-2 business days.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages
Zzilya.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Return & Refund Policy
Please review our Return & Refund Policy for further information.

Q. What materials are your jewelry pieces made from?

• Our jewelry pieces are crafted from a variety of high-quality materials including sterling silver, gold, gemstones, and more. Each product page provides detailed information about the materials used for that particular piece.

Q. How should I care for my jewelry?

• To ensure the longevity of your jewelry, it's advisable to keep it away from chemicals, extreme temperatures, and harsh sunlight. It's also recommended to clean your jewelry gently with a soft cloth.

Q. What is your shipping policy?

• We aim to process and ship orders within 2-3 business days. For more information on shipping rates and policies, please visit our Shipping Policy page.

Q. What is your return and exchange policy?

• We offer a 7-day return and exchange policy. If you are unsatisfied with your purchase, you may return or exchange it within 7 days from the date of purchase. Visit our Return Policy  page for full details.

Q. How can I track my order?

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.

Q. Is my personal information secure?

• We take privacy and security very seriously. Our website is SSL secured to ensure that your personal information is encrypted and protected.

Q. Can I customize a jewelry piece?

• We do offer customization options for certain jewelry pieces. Please contact our customer service team at parul.dey@zzilya.com for more information regarding custom orders.

Q. How can I contact customer service?

• Our customer service team is here to assist you. You can reach us via email at parul.dey@zzilya.com 

Q. How can I find out about upcoming sales and promotions?

• Stay updated on our latest sales and promotions by subscribing to our newsletter. You can also follow us on social media platforms for exclusive offers and updates.

Q. What payment methods do you accept?

• We accept a variety of payment methods including credit/debit cards, PayPal, UPI and other payment methods.